Privacy Policy

Xyliex.com
Your right to privacy is very important. xyliex.com recognizes that when you choose to provide us with information about yourself, you trust us to act responsibly. That's why we have prepared this Privacy Policy to describe the types of personal and non-personal information we collect through our various Web sites (collectively, "Web Sites") and through our other business functions, how we use and protect such information, and to whom and under what circumstances we disclose such information. Below is a summary of our Privacy Policy. By using our Web Sites and by disclosing information to us in furtherance of our business relationship, you signify your assent o this Privacy Policy to the Web Sites' Terms of Use when using our Web Sites. If you do not agree to the terms of this Privacy Policy or our Web Sites' Terms of Use, please do not use our Web Sites or disclose your personal information to us.

What information do we collect
Personal Information
In general, Xyliex.com collects personal information from you when you voluntarily provide it to us by (1) registering on any of our Web Sites; (2) signing up to enter a promotion, participate in an event or survey, receive newsletters or other literature; (3) making product, project, or service inquiries; and (4) contacting us (including our webmaster, customer service representatives, or other employees) by e-mail or (5) providing other personal information to us in furtherance of our business relationship. In connection with these activities, we may collect personal information from you, including, but not limited to, your name, physical address, e-mail address, age, gender, telephone number, fax number, user name and/or password associated with the use of any of our Web Sites or web portal's), occupation, company name, name of position within company, whether you are a customer, your primary field of expertise, the type of product/service you are seeking, the type of project you are or will be working on, the time frame for starting your project, where you typically shop for paint and coatings products, the number of paint/coatings products you purchased in the past year, how you heard about us, or other information necessary to conduct business with you.
Non-personal information
As part of the standard operation of our Web Sites, we may collect/obtain certain non-personal information from you including, but not limited to, your browser type (e.g., Netscape or Internet Explorer), operating system (e.g., Windows or Macintosh), Internet service provider, IP address, web sites visited, and the domain name from which you accessed the Web Sites (e.g., www.google.com)
In addition, we may collect information about your browsing behaviour, such as the date and time you visit our Web Sites, the areas or pages of our Web Sites that you visit, the amount of time spent viewing our Web Sites, the number of times you return to our Web Sites, and other click-stream data. We may use cookies to collect this information, which may be combined with your personal information. A cookie is a small text file that may be stored on the hard drive of your computer which enable us to recognize your computer when you return to our Web Sites. You are always free to decline cookies, but in doing so you may not be able to use certain features on our Web Sites. The "help" segment of the toolbar on most browsers explains how to configure a browser to not accept new cookies, how to have the browser inform a user when they receive a new cookie, and how to erase cookies from a computer's hard drive. 
We may use web beacons to assist us in understanding how visitors to our Web Sites use such sites and/or to collect information regarding users activities on the web. We may utilize the services of a third party to collect such information for us. 

How do we use your information?
We may use the information we collect from you for any of the following purposes: (1) to facilitate your use of our Web Sites and better understand your needs; (2) to fulfill your requests for information about certain products, services, and projects; (3) to send you information, promotional materials, and offers from our company as well as from our subsidiaries and affiliates; (4) to contact visitors to our Web Sites when necessary; (5) to help address problems with our Web Sites; (6) to administer our Web Sites; (7) to conduct internal reviews of our Web Sites (e.g., to determine the number of visitors to specific pages within the site); (8) to help us better understand visitors' use of our Web Sites; (9) to protect the security or integrity of our Web Sites; (10) to conduct business with you (including obtaining and disclosing credit and billing information and reporting); and (11) for such other purposes provided in this Privacy Policy. Non-personal information will be used for these purposes as well to monitor our Web Sites and provide a greater online experience for our visitors. 

Will we disclose information we collect from you?
Xyliex.com may transfer or otherwise disclose information collected from you to the following entities for the following purposes: (1) to  independent contractors, subsidiaries, affiliates, consultants, business associates, service providers, and suppliers, if the disclosure will enable that entity to perform a business, professional, or technical support function for Xyliex.com.; (2) to employees, independent contractors, service providers, and suppliers of Xyliex.com. to fulfill a product or service request; and (3) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law. In addition and subject to your consent, we may disclose such information to our third party marketing or service providers who may use such information in their business operations or who may contact you with information they feel may be useful to you. By providing information to us, you consent to your receipt from us and/or from any of our third party marketing or service providers of information and data we believe may be of interest to you.

Do we collect information from children?
We do not direct our Web Sites to, nor do we knowingly collect any personal information from, children under the age of 13.

Does this  privacy policy cover practices on third party web sites?
Our Web Sites may contain links to other third party Web sites (such as those of our marketing partners), which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these Web sites. Accordingly, we recommend that you review the privacy policy posted on any Web site that you may access through our Web Sites.

What happens to your information in the event of unforeseen circumstances?
In the event that Xyliex.com or any of its assets are acquired by a third party, personal information acquired by us may be one of the assets transferred.

 

Will there be changes to this privacy policy in the future?
Privacy laws and guidelines are part of a constantly changing environment. We reserve the right, at our discretion, to change, modify, add, or remove portions of this Privacy Policy at any time. We recommend that you revisit this Privacy Policy periodically to ensure that you are aware of our current privacy practices. Your continued use of our services following any changes signifies your acceptance of these changes. 

Security Policy

Xyliex.com

This Acceptable Use Policy specifies certain actions prohibited by Xyliex for users of the Xyliex hosting services. Xyliex reserves the right to modify this Policy at any time to stay in compliance with any laws, regulations and security requirements. By using Xyliex hosting services, any customer, employee or third party unconditionally accepts the terms of this policy.

Illegal use

Xyliex hosting services may be used only for lawful purposes. Transmission, distribution or storage of any material in violation of any applicable law or regulation coming to or from any unauthorized network or system is prohibited. This includes, without limitation, material protected by copyright, trademark, trade secret or other intellectual property rights used without proper authorization; government and military data protected by law and national security; university and academic data protected by public policy; and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Any violation of the above which compromises the integrity of Xyliex hosting services or any other network is strictly prohibited.

System and network security

Violations of system or network security are prohibited, and may result in criminal and civil liability. Xyliex will investigate incidents involving such violations and may involve and cooperate with law enforcement authorities if a criminal violation is suspected. Xyliex respects the privacy of customer data and vigilantly protects that data and ALL customers who host with Xyliex. If any violation of the law or this security policy is suspected, Xyliex reserves the right to investigate. Use of Xyliex hosting services constitutes consent to monitoring. Examples of unlawful acts, system, or network security violations include, without limitation, the following:

Unauthorized access to or use of data, systems or networks, including any attempt to probe, damage, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network.

Unauthorized monitoring of data or traffic on any network or system without express authorization of the owner of the system or network. Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks.

Network and machine resources

Xyliex reserves the right to monitor and allocate network and machine resources. Xyliex reserves the right to discontinue any script which may cause excessive server load.

Email

Sending unsolicited mail messages, including, without limitation, commercial advertising and informational announcements, is explicitly prohibited. A user shall not use another site's mail server to relay mail without the express permission of the site owner.

Usenet

Posting the same or similar message to one or more newsgroups (excessive cross-posting or multiple-posting, also known as "SPAM") is expressly prohibited.

INDIRECT OR ATTEMPTED VIOLATIONS OF THE POLICY, AND ACTUAL OR ATTEMPTED VIOLATIONS BY A THIRD PARTY ON BEHALF OF XYLIEX CUSTOMER OR A CUSTOMER'S END USER, SHALL BE CONSIDERED VIOLATIONS OF THE POLICY BY SUCH CUSTOMER OR END USER.

For Example:

If you are hosting a bulk email site on Xyliex servers and you use another ISP to SPAM from in order to reference your Xyliex site by IP address or domain name, you are violating Xyliex policy and possibly the law.

If you have been granted telnet access to Xyliex servers, multiple telnet log-on's are strictly prohibited and you must come from a valid IP address. Forgery is against the law.

Any type of denial of service attack from valid or invalid addresses is a violation of Xyliex security policy and against the law.

If you have been granted password privileges for FTP or telnet, sharing your password with an unauthorized user or third party is strictly prohibited.

Complaints regarding illegal Use or System or Network Security issues should be sent to admin@xyliex.com

Xyliex will also not tolerate any spamming this infringement shall result in immediate termination and removal of the site without a refund. Xyliex prides itself as a responsible member of the Internet community and is committed to protecting the data of and providing quality service to all Xyliex customers all of the time.

Can I access  my information?
If you would like to access or change any contact information you have provided to us, please contact us at admin@xyliex.com

How can I contact Xyliex?
If you have questions or concerns about this Privacy Policy, you can contact us at admin@xyliex.com 
or The Privacy Commissioner at 1-800-828-1376 or at www.privcom.gc.ca